Forum Discussion

Shan13's avatar
Shan13
Contributing User
5 months ago

Bank feed issues

Hi,

Just wondering if anyone else is continually receiving this message today after repeatedly trying to download the latest bank transactions in Bank Feeds in AccountRight today??

 

 

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    5 months ago

    Hi everyone, 

     

    I'm sorry to hear you're getting this error message while accessing your bank feeds. It looks like there are no reported issues with the bank feeds right now. The timing suggests it might be related to maintenance, which you can read about here. Clearing your AccountRight cache might also help.

     

    If the error message continues to appear, I recommend reaching out to our virtual assistant MOCA from any help page, as MOCA routes you to live chat for concerns she cannot solve. 

     

    Feel free to post again if you require any other help.

     

    Thanks,
    Genreve

    • RachHB's avatar
      RachHB
      Contributing User
      5 months ago

      I tried the cache fix it didnt work either - can you please advise when this will be resolved

    • Shan13's avatar
      Shan13
      Contributing User
      5 months ago

      I've tried clearing the cache to no avail. 

      Currently speaking with tech support to see if the issue can be resolved. If it is, I'll post the answer here. 

  • Shan13's avatar
    Shan13
    Contributing User
    5 months ago

    I spoke with Tech Support who told me that the Bank Feeds team said there weren't any known system wide issues with Bank Feeds! I told tech support that numerous people have posted in MYOB Community with the same issue.

    They have raised a ticket number and escalated the issue as they couldn't resolve it over the phone and told me it would take 24-48 hrs to try and resolve the issue.

    • Shella_A's avatar
      Shella_A
      MYOB Staff
      5 months ago

      Hi everyone,

       

      Thanks for reaching out. I'm sorry to hear that you're having trouble with an error message when trying to access your bank feeds. I appreciate your efforts in clearing the AccountRight cache and trying to resolve the issue. Our team is currently working to get this resolved as soon as possible. I would suggest trying to get the bank feed transactions again after a few hours. Thanks for your patience and understanding in this matter.

       

      In the meantime, feel free to let us know if you need any other assistance.

       

       

      Kind regards,
      Shella