Forum Discussion

chicken's avatar
chicken
Cover User
2 months ago

Can't access prepare BAS window

When I attempt to access the Prepare BAS/IAS window I get a pop up asking for me to allow access to my MYOB account by a third party. Doesn't matter if I say yes or no I then get a NOT FOUND message. I can't access the BAS window at all.

  • I ended up accessing the chat help. I cleared the cache and cookies and then reloaded AccountRight and it was fixed. 

    • chicken's avatar
      chicken
      Cover User

      That's exactly what was happening to me. The chat help suggested to clear the cache and cookies and reload AccountRight. When I did this the problem was fixed.

  • AccountsPTS's avatar
    AccountsPTS
    Experienced User

    Same - I sent a screenshot to our accountant to ask if it Legit and she didn't know what it was.

    • merkelj's avatar
      merkelj
      Contributing Cover User

      what did you end up doing if you wouldnt mind telling me, as MYOB doesnt seem to have replied/solved the mystery

       

      • chicken's avatar
        chicken
        Cover User

        I ended up accessing the chat help. I cleared the cache and cookies and then reloaded AccountRight and it was fixed. 

  • merkelj's avatar
    merkelj
    Contributing Cover User

    Did someone from MYOB get back to you about this yet? 

     

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator

    Hi chicken,

     

    I'm sorry to hear that you've had this issue when attempting to access the Prepare BAS/IAS window. Please provide me with a screenshot of the error so I can further look into this for you. Please try to clear the cache or use other browsers and let me know how it goes.

     

    Regards,

    Sai

     

  • I'm having this same issue.  BAS due today.  Can't access the Prepare BAS window and the GST reporting is STILL broken (months later)...  Xero is looking good.