Forum Discussion

CPC_Vic's avatar
23 days ago

Header accounts showing incorrect balance after importing from other MYOB account

Hello,

I have just imported the Chart of accounts to a new company several of the Header accounts are showing balances despite there being zero balances for all the detail accounts. The opening balances are all showing zero also.

I have tried to change the header account to a detail account, but MYOB will not allow it.

This and everything else I have tried is met with the message "Cannot change account category"

I relocated all detail categories below it to another header and that made no difference.

I cannot delete the account as I get the message "You cannot delete a category with a non zero current balance" however I have been unable to find any way to clear the balance to enable it.

I have seen on another forum to create a back up file, however the version of MYOB I am using does not seem to have that function

The help function does not allow me to list Chart of accounts as an issue.

Any help would be appreciated

 

1 Reply

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    23 days ago

    Hi CPC_Vic

     

    Looks like you’ve already had a crack at fixing the account balances but didn’t have much luck. I’d recommend double-checking if there are any transactions recorded in the accounts, that could be what’s affecting the balances. If there aren’t any, the best move is to reach out to our team so we can help you sort it out. You can pop a support ticket through the MyAccount window or have a chat with us via our virtual assistant, MOCA.

     

    Regards,
    Genreve