Forum Discussion

ChalkHill's avatar
ChalkHill
Experienced Cover User
3 days ago

Change of owner

The owner of the myob file is retired and no longer active in the business, therefore, I need to change the owner. Can I please be sent the relevant form to update these details? Thank you.

1 Reply

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    1 day ago

    Hi ChalkHill

     

    I understand you need to update the ownership details.

     

    You’ll generally need to complete the steps here: Transfer ownership of MYOB software.

    Depending on the setup, you may also need to follow the steps here as well: Change the primary contact on an MYOB account.

     

    You’ll be able to find the relevant forms on those help pages.

     

    Once you’ve filled them out, please use the submission details on the support pages above. These requests are usually processed within 3 to 5 business days once the documents have been received.

     

    If the previous owner no longer has access to the file, it’ll still need to go through the assisted change of details process rather than self-service.

     

    Regards,
    Genreve

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