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Sheldon's avatar
Sheldon
Experienced User
9 months ago

AccountRight Basic AU confirmation dead end

I have an older version of the AccountRight Basics AU 2014.4.16.7861. I have previously confirmed the company file via email and my myob details and then received a confirmation file that worked fine...
Princess_R's avatar
Princess_R
MYOB Moderator
9 months ago

Hi Sheldon​,

 

That's definitely not ideal, especially when you're ready to tackle your BAS but find yourself stuck in 'Read Only' mode. If the self-serve confirmation process didn't work out, the best move is to reach out to our team directly through live chat via our virtual assistant MOCA. They'll be able to give you a hand with confirming your files and get you back on track with your BAS.

 

Cheers,

Princess

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