Hi,
I use an old version of MYOB AccountEdge Pro V12 (Release 16.5.1A). The software is asking to confirm my file but I can't do it with the online confirmation system.
I have the serial number and the company file code. Can someone help me confirm my file?
Thanks,
Donald Chin
https://confirmation.myob.com/confirm is back online and working.
Hi Donaldc
Some users of old versions have had success here:
https://help.myob.com/wiki/display/GEN/Activating+and+confirming+older+MYOB+products
Cheers
Liz
I need help confirming my accountedge file... its not working anymore.. please help
I am writing to enquire whether this has been resolved as i am having the same issue and cant reactivate my file
contact me on kevinski2024@icloud.com
I am having trouble confirming an OLD MYOB AccountEdge file. I have followed all the steps I normally follow. I get a Confirmation Code but the system says the code is invalid. I am super stressed about this. Can anyone HELP!!!
Hi kareeweber,
To confirm your old AccountEdge file, you can use our self-service option to generate a confirmation code. For more details, check out this link.
Regards,
Sai
Hi Sai,
I just tried to submit a case via my account, but it says I do not have access to this page. (I do not think I have an online MYOB account. My software is 25 years old and I even have an old Mac desktop with old OS that I keep just to run this software.). When I first got the program and for years, when I had a problem, I called MYOB and spoke to a person--gave them my serial number and Company file number--so I don't think I've ever set up an account. Just today, I tried to set up an account but I it seems that I cannot b/c I do not have one of the latest software options.
Hi kareeweber,
If you're having a problem submitting a support case, you can reach out to our live chat support or phone support using the link I've provided earlier.
Regards,
Sai
