Forum Discussion

Donaldc's avatar
Donaldc
Cover User
11 months ago

Confirming MYOB AccountEdge Pro V12

Hi,   I use an old version of MYOB AccountEdge Pro V12 (Release 16.5.1A). The software is asking to confirm my file but I can't do it with the online confirmation system.   I have the serial numb...
Donaldc's avatar
Donaldc
Cover User
11 months ago

The built-in confirmation system just yields an error 503.

 

  • Liz_A's avatar
    Liz_A
    Valued User
    11 months ago

    Hi Donaldc 

     

    Sorry, I am not sure about this so you will have to wait until the MYOB staff are back tomorrow.

     

    Cheers

    Liz

     

    • Shella_A's avatar
      Shella_A
      MYOB Staff
      11 months ago

      Hi Donaldc, 

       

      Thank you for your post and welcome to the MYOB Community Forum. I hope you find plenty of useful information.

       

      We're sorry for the inconvenience in the file confirmation page. Thank you Liz_A  for giving the self-confirmation link to Donaldc. May we confirm if you are still unable to confirm your company file until now? If so, may we ask for the last four digits of your serial number and the company file code. 

       

      We will be waiting for your response.

       

       

      Thanks,

      Shella

      • Donaldc's avatar
        Donaldc
        Cover User
        11 months ago

        Hi,

         

        Thanks for the reply. The confirmation web site is still down (https://confirmation.myob.com/confirm). I can use my MYOB file for a further 13 days.

         

        The last four digits of my serial number are: 0402 and my company file code is 0089048383.

         

        Thanks,

         

        Donald

         

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