Forum Discussion

redrover's avatar
redrover
2 years ago

Business Basics confirmation

Hello, I can't access my Business Basics file.  I need a confirmation code but get error message 12029 for online, and cannot get telephone help.  I only use it once every 3 months, so not needing to upgrade to a subscription. This happens each quarter I try to use it.  Can you please help?

Thanks in anticipation.

  • Melisa_D's avatar
    Melisa_D
    2 years ago

    Hi redrover, 

     

    Thanks for your post. I'd recommend referring to our Help Article:  Activation and confirmation errors,  in particular ensuring that you do review your TLS settings - see Error: "Unable to connect to the online confirmation service" section.

     

    If you're unable to get a confirmation code after troubleshooting please send me a private message with the below details so I can assist:

    • Serial number 
    • Your full name and email address 
    • Company file code listed in the confirmation window

     

    Update: confirmation code provided

  • Melisa_D's avatar
    Melisa_D
    Former Staff
    2 years ago

    Hi redrover, 

     

    Thanks for your post. I'd recommend referring to our Help Article:  Activation and confirmation errors,  in particular ensuring that you do review your TLS settings - see Error: "Unable to connect to the online confirmation service" section.

     

    If you're unable to get a confirmation code after troubleshooting please send me a private message with the below details so I can assist:

    • Serial number 
    • Your full name and email address 
    • Company file code listed in the confirmation window

     

    Update: confirmation code provided

    • Marf1's avatar
      Marf1
      Experienced User
      2 years ago

      I also have this problem, can you help as I get  error 12029  & can't confirm.

       

      I have business basics, please help

      • Marf1's avatar
        Marf1
        Experienced User
        2 years ago

        How am I supposed to get help here or are my posts disappearing?

         

        I have sent PMs & started other threads & get no responses.

         

        Please help

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