Forum Discussion

redrover's avatar
2 years ago

Business Basics confirmation

Hello, I can't access my Business Basics file.  I need a confirmation code but get error message 12029 for online, and cannot get telephone help.  I only use it once every 3 months, so not needing to...
  • Melisa_D's avatar
    2 years ago

    Hi redrover


    Thanks for your post. I'd recommend referring to our Help Article:  Activation and confirmation errors,  in particular ensuring that you do review your TLS settings - see Error: "Unable to connect to the online confirmation service" section.


    If you're unable to get a confirmation code after troubleshooting please send me a private message with the below details so I can assist:

    • Serial number 
    • Your full name and email address 
    • Company file code listed in the confirmation window


    Update: confirmation code provided