Forum Discussion

redrover's avatar
redrover
User
2 years ago
Solved

Business Basics confirmation

Hello, I can't access my Business Basics file.  I need a confirmation code but get error message 12029 for online, and cannot get telephone help.  I only use it once every 3 months, so not needing to...
  • Melisa_D's avatar
    Melisa_D
    2 years ago

    Hi redrover, 

     

    Thanks for your post. I'd recommend referring to our Help Article:  Activation and confirmation errors,  in particular ensuring that you do review your TLS settings - see Error: "Unable to connect to the online confirmation service" section.

     

    If you're unable to get a confirmation code after troubleshooting please send me a private message with the below details so I can assist:

    • Serial number 
    • Your full name and email address 
    • Company file code listed in the confirmation window

     

    Update: confirmation code provided

Melisa_D's avatar
Melisa_D
Former Staff
2 years ago

Hi redrover, 

 

Thanks for your post. I'd recommend referring to our Help Article:  Activation and confirmation errors,  in particular ensuring that you do review your TLS settings - see Error: "Unable to connect to the online confirmation service" section.

 

If you're unable to get a confirmation code after troubleshooting please send me a private message with the below details so I can assist:

  • Serial number 
  • Your full name and email address 
  • Company file code listed in the confirmation window

 

Update: confirmation code provided

  • Marf1's avatar
    Marf1
    Experienced User
    2 years ago

    I also have this problem, can you help as I get  error 12029  & can't confirm.

     

    I have business basics, please help

    • Marf1's avatar
      Marf1
      Experienced User
      2 years ago

      How am I supposed to get help here or are my posts disappearing?

       

      I have sent PMs & started other threads & get no responses.

       

      Please help

      • Princess_R's avatar
        Princess_R
        MYOB Moderator
        2 years ago

        Hi Marf1 

         

        Thank you for reaching out, I appreciate your patience and understanding about this matter. I understand how important your time is. If you are using an older version of MYOB products there is a self - serve confirmation you may look at. Kindly refer to this Community forum post, that has detailed information to assist with this.

         

        In case the above option will not work, please send me a Private message with the following information :

        • Serial number
        • Your full name and email address
        • Business name

         

        Please feel free to post and we'll be happy to assist.

         

        If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

         

        Cheers,

        Princess