IP ADDRESS CHANGE

Question

Hi,&nbsp;I have a question in relation to an IP Address change in our Modem.&nbsp;Background:Telstra install TIPT phone system into our business recently and in an effort to get it to work properly had to change the IP Address in the Modem.&nbsp;Since this has happened we have been unable to log into MYOB at the Work Internet.&nbsp;The MYOB login process gets to the stage of entering the Email and Password and sits and thinks for approximately 5 minutes then goes back to the file screen on MYOB.&nbsp;I have attached a copy the last email from Telstra.&nbsp;Please help, Telstra have no idea.&nbsp;RegardsPat&nbsp;

princess_r · Answer

Hi TopEnd,
&nbsp;
If you're having trouble logging into MYOB after changing your modem's IP address, you need to do the following:

Double-check that your modem's new IP address settings are all set up correctly. Make sure the subnet mask, gateway, and DNS server settings are spot on
 If your firewall settings were based on the old IP address, you'll need to update them to match the new one
 Give your modem/router and computer a quick restart—sometimes that's all it takes to fix connectivity issues.

If these steps don't do the trick, we'll need to dig a bit deeper to figure out what's going on. For that, please grab a diagnostic log error and directly reach out to our support team using one of the options here.
&nbsp;
Cheers,
Princess

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