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BK2's avatar
BK2
Contributing User
3 months ago

Myob File confirmation

Hi, I cannot confirm my MYOB file online (2013.5 version), and have been directed to MOCA to request a license file.  I put in a support request on Tuesday 04/02/25 and still have not had a reply and...
Earl_HD's avatar
Earl_HD
MYOB Moderator
3 months ago

Hi BK2,

I understand that this situation can be frustrating. I've sent you a private message, kindly check your inbox.

Looking forward to hearing from you soon!

Regards,
Earl

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File confirmation","id":"message:888467","revisionNum":1,"repliesCount":1,"author":{"__ref":"User:user:269765"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:AccountEdge"},"conversation":{"__ref":"Conversation:conversation:888467"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:888467"},"body@stripHtml({\"truncateLength\":200})":" Hi, I cannot confirm my MYOB file online (2013.5 version), and have been directed to MOCA to request a license file.  I put in a support request on Tuesday 04/02/25 and still have not had a reply and...","body@stringLength":"522","rawBody":"

Hi, I cannot confirm my MYOB file online (2013.5 version), and have been directed to MOCA to request a license file.  I put in a support request on Tuesday 04/02/25 and still have not had a reply and it is now Friday 07/02/25.  Businesses cannot be waiting that long for a response, especially when MYOB is essentially forcing us to confirm our files every 3 months for literally no reason other than trying to make us pay for subscription for software we purchased outright and have a legal right to use.

","kudosSumWeight":0,"postTime":"2025-02-07T20:38:02.534+11:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:888467_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":21},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Hi, I cannot confirm my MYOB file online (2013.5 version), and have been directed to MOCA to request a license file.  I put in a support request on Tuesday 04/02/25 and still have not had a reply and it is now Friday 07/02/25.  Businesses cannot be waiting that long for a response, especially when MYOB is essentially forcing us to confirm our files every 3 months for literally no reason other than trying to make us pay for subscription for software we purchased outright and have a legal right to use.

"},"Conversation:conversation:888467":{"__typename":"Conversation","id":"conversation:888467","solved":false,"topic":{"__ref":"ForumTopicMessage:message:888467"},"lastPostingActivityTime":"2025-02-10T12:27:33.018+11:00","lastPostTime":"2025-02-10T12:27:33.018+11:00","unreadReplyCount":1,"isSubscribed":false},"ModerationData:moderation_data:888467":{"__typename":"ModerationData","id":"moderation_data:888467","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:888467_1":{"__typename":"Revision","id":"revision:888467_1","lastEditTime":"2025-02-07T20:38:02.534+11:00"},"ForumReplyMessage:message:888503":{"__typename":"ForumReplyMessage","id":"message:888503","conversation":{"__ref":"Conversation:conversation:888467"},"author":{"__ref":"User:user:294708"},"revisionNum":1,"uid":888503,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountEdge"},"subject":"Re: Myob File confirmation","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:888503"},"parent":{"__ref":"ForumTopicMessage:message:888467"},"body":"

Hi BK2,

I understand that this situation can be frustrating. I've sent you a private message, kindly check your inbox.

Looking forward to hearing from you soon!

Regards,
Earl

","body@stringLength":"516","rawBody":"

Hi ,

I understand that this situation can be frustrating. I've sent you a private message, kindly check your inbox.

Looking forward to hearing from you soon!

Regards,
Earl

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url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: 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