Forum Discussion

Kevin9's avatar
Kevin9
Contributing User
2 years ago

Unable to open file in 2018.2.1

I have an offline non subscription version of Accountright 2018.2.1 and am unable to open my 2 company files. I get the "Unable to open file" and have followed the instructions to reload the backup f...
Genreve_S's avatar
Genreve_S
MYOB Moderator

Hi Kevin9, 

 

Thanks for reaching out. 

 

I understand we need to open the company file to work. Generally, there is no need for a subscription or to be in the latest version to use a perpetual license. For us to investigate this, may I request that you send us a diagnostic log of your AccountRight via private message?

 

We look forward to your response. 

 

Cheers, 

Genreve

Genreve_S's avatar
Genreve_S
MYOB Moderator
2 years ago

Hi Kevin9, 

 

Thanks for the response and the additional information.

 

May I ask for you to send a private message containing the diagnostic log to see what is causing the issue? 

 

Thanks, 

Genreve

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