Forum Discussion

Rodee's avatar
Rodee
Contributing User
3 months ago
Solved

2025.10 - further to my query

An addition to my previous query.   Any invoices entered prior to today when I have done the upgrade, these invoices can be marked "to be printed" and then under the main menu "print/email invoices...
  • Earl_HD's avatar
    Earl_HD
    3 months ago

    Hi Rodee,


    Thanks for flagging this. This is a bit unusual, as we haven’t had similar reports from other users after the upgrade. I’d suggest starting by clearing your AccountRight cache to see if that helps resolve it. If the issue remains the same, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

    Regards,
    Earl

Rodee's avatar
Rodee
Contributing User
3 months ago

Hi Earl

I have cleared the cache - only had one file in it.

Can you please look at my three messages concerning this problem?

When entering in the invoice it goes automatically to a service invoice.  Then when printing I can't access the professional "customised" invoice.

The customised invoice is still saved under forms but the new update only follows the service invoices.

Please help

 

Thanks

 

Rodee

Princess_R's avatar
Princess_R
MYOB Moderator
3 months ago

Hi Rodee,

 

Thanks for giving the cache clear a shot. I checked your other post and it does seem a bit odd, but no worries, we can sort it out with a few quick checks. It might be that the default form is set to Service Invoice, so first make sure your custom template is set as the default (either from the customer card’s Selling details or via Advanced filters in Print/Email invoices). When you’re entering invoices, double-check you’re selecting the right layout. You can also refer to this forum post that walks through sales settings for both browser and desktop. If it’s still happening after those steps, please lodge a support ticket via My Account and include the steps you’ve tried plus screenshots of your settings so we can dig in further.

 

Cheers,

Princess

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