Forum Discussion

robs1's avatar
robs1
Trusted Cover User
24 days ago

2FA email delays

Hi previous problems were solved but open today and the 2FA emails are delaying again.

How long do we have to wait before the sign in times out?

I had to go to my Testra webmail to get the 2fa in time.

I have cleared out all my cache and email box so space is not the issue.

Pre update the 2FA was received instantly. How can this be sped up to like before update?

From my experience with other companies (even Telstra) when they have done an update the source company has to type in my email (same for others) manually once then thereafter it seems to go back to normal. I don't suppose this can be done for MYOB.

Unfortunately I can't change the email from Bigpond (it otherwise works well) and don't want to use my mobile for 2FA.

Also when I go into my profile Security and Account it is blank - should it be?

Thanks always for your quick responses.

Robin

  • Tish_Wise62's avatar
    Tish_Wise62
    Experienced Cover User
    18 days ago

    I have just spent 1 1/2hrs trying to get into my myob with 2FA code delays. 

    I actually received 10 codes, 9 of which didn't work because of delays in receiving them (20 mins in some cases).

    By this time, I had asked for a resend - when it came through, it was the previous code and had expired.

    To try and establish and alternative, guess what you have to do? Sign in.....which I couldn't because of the delays!

    Tried support but just kept getting sent in circles.

    So frustrating.

    No problems yesterday...today, ....a nightmare.

    My journey started at 8.50 ish.....finally got in at 10.30. 

    • Joc44K's avatar
      Joc44K
      Cover User
      18 days ago

      Having the same issue here...AGAIN. What an absolute joke! I just received 4 codes all at once after I gave up trying to get them via text and tried again on email. On Friday on a different login it took ALL DAY to get a code. And yes you can't sign in to make an alternative as you need a code to login. 

      • robs1's avatar
        robs1
        Trusted Cover User
        18 days ago

        Hi my problem was Bigpond email.  I have had this problem with Telstra and other companies  when there invoices etc wouldn't send to me after their company upgrades.  The solution was for that company to manually type my email address and send me an email from their system (not picked up auto) and thereafter all was back to normal.

        Unfortunately this could not be done from MYOBs system and may not have even worked in this case. Like you I couldn't get access to change the 2FA method.

        I had to ring them and patiently wait to have my 2FA changed to SMS.  The person I spoke to was very helpful. He said it was a Bigpond issue. I did not want to use SMS but had no choice.  The Bigpond emails took so long they always timed out when applied. He gave me a code to copy and keep so if my phone was forgotten I could use the back up code.

        I too lost a lot of work time sorting it out so hope this helps.

         

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    24 days ago

    Hi robs1,

     

    I'm sorry to hear that you're still experiencing the issue regarding the delays in receiving your 2FA emails. I can see that your account has been raised to our development team for further investigation. They are currently looking into the issue to ensure a swift resolution.

     

    In the meantime, for troubleshooting steps, please refer to this link: Getting help with two-factor authentication

     

    If the Security and Account section in your profile appears blank, this may indicate a display error or a possible syncing issue. Kindly try accessing it from a different device or browser.

     

    Regards,

    Sai 

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