Access to Technical Support

Hi RalphMoyle,

Sorry you’ve had to spend that much time chasing help while running your own business. I can see that one from our team has already been in touch with you and provided the form to fill out. From there, the dedicated team will reach out to you directly with any updates. Thanks for sticking with us.

Cheers,

Doreen

Hi Dorren,

Listening to that distorted music for 2 hours was torture but Chris helpful.

Irony being when I went to submit the form he sent me, MYOB would not accept it due to Technical issues they were experiencing.

Clearly MYOB is having another bad day

Hi RalphMoyle​ 

There are options to stay offline if you don't need live bank feeds or payroll. If you explain more about the version you are on, then someone on the Forum may be able to provide a solution.

Cheers

Liz

mailto:majubawest@hotmail.com

Thanks for your contribution Liz.

I am a single person business and I don't use or need bank live feeds or payroll.

I am using Account Right Plus offline.

I am only going on-line as MYOB email did not give me any choice.

If someone in the forum has a more practicval and cheaper option, I would be grateful.

Cheers

Ralph

Hi RalphMoyle​ 

I'm guessing you mean a post Classic version and the easiest option to prevent auto upgrade that I have seen on here is from Random_nuggets as follows:

" A simpler, more surgical method is as follows:

1. a) Open the folder in which MYOB is installed. Typically this will be in:

C:\Users\<your username>\AppData\Local\Programs\MYOB\AccountRight

1. b) Inside that folder you will find a program file named Update.exe. Simply rename this program file to, say, "Update-disabled.exe". Voila! No more updates!. When AccountRight is next started, it will fail to find its auto-update program, and then carry on running the software as is.

 I have successfully tested this approach since the AR 2026.3 release (PC edition).

 If this is not applicable to your version, then re-post on the Forum for an alternative as they are out there.

Cheers