We have been trying to log support queries through MYOB's technical support portal and have also requested support callbacks. Unfortunately, we have not received a single call from the support team or any response to our requests. Instead, MYOB has simply closed every one of our support cases without resolving the issues or contacting us.
Hi Manita,
That definitely sounds really disappointing, especially after trying a few different ways to get help. We are seeing heavier demand than usual across our support channels at the moment, including support tickets, so reply times have been slower than we’d want. The team is working through that backlog as quickly as possible and doing what they can to bring wait times back down.
That said, cases shouldn’t be closed without a clear resolution or follow-up. If you still have the case numbers or any email replies from those earlier requests, I’d recommend replying directly to one of those messages so the team can review the history properly, and it should also re-open the case.
Regards,
Earl
