Forum Discussion

Upseted's avatar
Upseted
2 years ago

Account right File Verification failure

I wish to open my file however i have been told i have to renew my subscription first!   I cant afford the monthly subscription and purchased my software outright many years ago. I dont need to sto...
Upseted's avatar
Upseted
2 years ago

Hi Gavin,

 

Thanks for your help with this.

 

I have Account Right Standard - 2023.2 and the operating system is Windows 11 Home.

 

Regards

gavin12345's avatar
gavin12345
Ultimate User
2 years ago

Hi Upseted 

 

Windows 11 should not have any issues retrieving online confirmation, so if you cannot confirm online, you may need to do request it by phone. MYOB would need to email you an xml file with your licence details to confirm your file. 

 

Regards

Gavin

  • Upseted's avatar
    Upseted
    2 years ago

    Thanks Gavin,

     

    I cant find a telephone number anywhere.

    Do you have one 

     

    Regards

    • gavin12345's avatar
      gavin12345
      Ultimate User
      2 years ago

      Hi Upseted 

       

      See the Confirmation screen, this will show a phone number and a fingerprint which you will need to provide to MYOB to generate the licence file. I do not have a number.

       

      Regards

      Gavin

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      2 years ago

      Hi Upseted 

      Thank you so much for your post and Welcome to the Community Forum!

      I'd be glad to help you with this. Can you please send me a private message with the following information : 
         * Serial number
         * Company File ID
         * Build Number

      Regards,
      Earl

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