Account Right
I have an old version of Account Right that was purchased outright so no monthly fees and no updates, I am trying to open my 2099.9 file but my login tells me I have 2023.10.0. How can I access my f...
Forum Discussion
Hi KathyB7,
Thank you for your post, and welcome to the community forum. I hope you find it a valuable resource.
In addition to the valuable insight provided by our valued user, it’s crucial to double check the compatibility between the software versions and the file being accessed. If the software version you have doesn't align with the version of the file you're trying to open, it can lead to login and access issues. If the software versions don’t match the file you're trying to open, kindly refer to this link for our available software versions. Could you also confirm if you're receiving any error message when trying to open the file?
Please let me know how you get along and if you require further assistance with this. I'm here to help.
Cheers,
Princess
Hi KathyB7,
I hope this message finds you well. I wanted to follow up regarding the issue you've recently posted and if you're receiving any error message when opening the file. Please let me know if you require any further assistance with this. I'm happy to check further.
Cheers,
Princess
Hi KathyB7,
We recently requested additional information and are awaiting your response. Please be informed that we are closing this case as we were not able to receive updates. Should you have any further questions or need assistance, please don't hesitate to reach out by starting a new thread. We're happy to help.
Cheers,
Princess
