What would be the best way to separate accountright files from a serial number. I have partner files with the same serial number and different ID's. They are practice pay files. I am retiring and want to move these files to their own serial number as, at present, online admin can only be me for privacy purposes but with Pay Super I need owners to have correct access. How long would this process take?
Hi Cath2628,
Sorry for the late reply, and that is a really good question to be sorting out before handing things over. The main thing to know is that serial number removals only apply to AccountRight desktop files. MYOB Business and other browser-based files stay linked to their original serial number, so they can’t be separated out that way. For timeframe, online file removals can take up to three business days. For offline files, that three-business-day window starts once the backup has been uploaded and the file has been received on our side. If you’d like to get the ball rolling on this, the best next step is to reach out to our support team so they can help with the process and the file-specific details. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.
Cheers,
Doreen
