Im trying to upgrade from AccountRight Plus to Premier but after numerous calls and now 1.5 hours on hold I still have no upgrade and with the online deadline fast approaching this is not great.
Not sure why you cant pay & get a download online thru your account.
Very disappointed with MYOB and customer service......-10 star rating.
Case number 03142891.
Hi FWAAmanda,
I’m sorry to hear about the experience you’ve had here. I can completely understand why you’d be upset after so many calls and such a long wait. The good news is that from 18 June, after updating to AccountRight 2026.5, customers can complete the move from offline to online directly within AccountRight themselves, and if a subscription is needed, it can now also be purchased in-product without needing to call the Sales team. That means you should now be able to work through the process without having to stay stuck on hold. We’ve also shared the full update here in case it helps: Offline mode changes 17/06/2026 – we’re improving how you can navigate this change | MYOB Community.
Regards,
Sai
