Accountright SE Edition
Due to the upcoming changes with Accountright, I am not in a position to have an online file. I have installed the Server Edition, but when I try to back up it says: "The connection to the serve...
Forum Discussion
Hi greyclan,
Thanks for describing your concern clearly, This error message usually points to the Server Edition library setup rather than the network. It happens when the hidden .backup folder is missing from the Server Edition library location.
I recommend you try this on the host/server computer:
- open File Explorer
- turn on Hidden items
- go to the library location for the company file
- check if there’s a folder called .backup
If the .backup folder is missing, that would usually be the cause of this error. Adding that missing folder generally fixes it.
If you are still having issues after that, I recommend reaching out to our support team so they can troubleshoot further. You can reach out by creating a ticket in My Account or connecting with our live chat team through MOCA, our virtual assistant.
Regards,
Genreve
