Adding a file to a company

Question

Hi, I am trying to help my father (who's 72) upload a file to his company. Can anyone point me in correct direction please?

princess_r · Answer

Hi dani7,
&nbsp;
Welcome to the Community Forum!
&nbsp;
Absolutely, I can walk you through how to upload a file to your father's company. If you're adding a company file to his company, open the AccountRight welcome window &gt; Open a company file &gt; My library &gt; Select Add a company file. If you're uploading the file online, just highlight the company file from the library and select Go online (upload this file). For more info, check out this article.
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Cheers,
Princess

hweanzinga · Answer

Hi there,I am trying to upload another file with the same serial#, the first I uploaded was successful which I paid the subscription. However, the second file with the same serial is asking me to subscribe.&nbsp;Please I need guidance on this asap.&nbsp;Hilic&nbsp;

earl_hd · Answer

Hi hweanzinga,That's a tricky one! If you’re using AccountRight Premier, you can have up to two online company files under the one subscription and serial number. So if this is only your second file, you generally shouldn’t need to buy another subscription. If MYOB is still asking you to subscribe when you upload the second file, it usually means the second cloud entitlement on the serial may already be in use, or it hasn’t been linked correctly yet.&nbsp;
The best next step is to contact our support team so they can check the serial number and cloud entitlement attached to your file and get that sorted for you. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.Regards,Earl

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Adding a file to a company

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