We are currently using MYOB AccountRight for one of our companies. I have set up a new MYOB AccountRight file for a new company we started up as of July 1st. So far I have not been able to access this file of add it to our existing login screen. Some help would be appreciated
Yes, I have done that as well???? Have been on hold to the support centre most of the day. I missed the first call back as I was on the phone (Took 3 hours to get to that point) & now have been on hold for 2 hours???? I need to access this file ASAP & tis proving almost impossible.
Hi Batto,
Thanks for getting back to me. From the screenshot you sent, I can see the Sign in option there. Please click that first, then sign in using the email address linked to your MYOB account.
Once you’re signed in, you should be able to see the company files connected to that email address, including the new one.
Regards,
Sai
Thanks for replying to my query however when I click "Open a company file" the new file doesn't come up, I am unable to search under the new company name either
Hi Batto,
I can see why that’d be confusing when you’ve already got one file showing there. To access the new file, click Open a company file and then click Sign in. From there, sign in using the email address linked to that company file. Once you’re signed in, any files connected to that email should appear under Company files online, and you can select the new file from there.
After you open it, it should also show up in your Recently opened company files list.
Regards,
Sai
