Additional Company
We have 2 companies. With the change to Online the conversion of Company 1 was successful. The problem arises when we try to add the 2nd Company. We have paid the extra subscription fee, however, wh...
Forum Discussion
Hi mercermotors,
Thanks for laying that out so clearly. What you’re seeing is usually not caused by the download itself. Downloading AccountRight Plus again will normally just update the version already installed on your computer.
The important part is whether the extra online company file entitlement has been added to the account. AccountRight Plus includes 1 online company file, so if Company 1 is already online, Company 2 will need its own online entitlement before it can be uploaded. If you’ve already paid the extra fee, AccountRight Plus should still be fine — it just means that additional entitlement may need to be checked on the account How many files you can put online. Please reply to the email you've received from MYOB about the issue you're encountering so our team can take a look at this.
Regards,
Earl
