Forum Discussion

WLF's avatar
WLF
Experienced Cover User
3 years ago

An error has occurred in the script on this page

Try to login to Online in AccountRight 2022.7 and getting the below after entering username
Tracey_H's avatar
Tracey_H
Former Staff
3 years ago

Hi Selenab 

 

Can you please try the previously provided steps:

 

  1. Open the Windows Control Panel
  2. Navigate to Internet Options
  3. With the section: Browsing History, select the Delete... option
  4. With the window that is generated, ensure that you have ticked all the options apart from the last four and select Delete

If that doesn't resolve the issue please try:

 

  1. go to Control panel>>Internet options
  2. click Settings under the General tab
  3. click View files
  4. delete the contents of the folder
WLF's avatar
WLF
Experienced Cover User
3 years ago

Hello?

  • Selenab's avatar
    Selenab
    Experienced User
    3 years ago

    The issue has been fixed after being on the support telephone line for 2 1/2 hrs. 

    • WLF's avatar
      WLF
      Experienced Cover User
      3 years ago

      oh ok, do you know what the fix was in the end?

       

      Thanks

      • Selenab's avatar
        Selenab
        Experienced User
        3 years ago

        Not really no. We thought it may have been something to do with 2FA, but wasnt. Eventually I logged out of the file, logged into the sample file and then again my file and it worked. Mystery. 

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.

 

Related content