Forum Discussion

LindyMH's avatar
LindyMH
Experienced Cover User
3 months ago

Anyone else having issues

I can't get in and it keeps coming up with connection error.

May see flying laptop soon in skies above Brisbane....

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator

    Hey LindyMH,

     

    The connection error message can often be due to internet outages or your computer's scanning software, like an anti-virus program, interfering with the internet connection. To fix it, you can follow the steps below:

     

    • Restart AccountRight.
    • If you're still having issues, restart your PC. This clears temporary files which can cause connection issues.
    • Finally, restart your modem/router (unplug it for 10 seconds then turn it back on). This re-establishes your internet connection.

    You can also check this link for more information regarding connection error.

     

    Best regards,

    Doreen