Forum Discussion

bti's avatar
bti
Experienced User
11 months ago

Are support tickets being monitored?

I'm not exactly new to MYOB, but we have recently started another trial of MYOB 2025 AR Premier.   I notice in https://myaccount.myob.com/ we can submit support tickets, but I've not heard anything...
Isaiah_C's avatar
Isaiah_C
MYOB Moderator
11 months ago

Hi bti,

 

Great to hear you're exploring MYOB AccountRight Premier 2025.

 

Just to reassure you, all support ticket submissions through My Account are being monitored and responded to. I can also see that some of your requests are already being handled, so team will be in touch soon to help you out.

 

If you'd prefer quicker help, reach out to our live chat support through our virtual assistant MOCA.

 

Regards,

Sai

  • bti's avatar
    bti
    Experienced User
    11 months ago

    Isaiah_C​ thanks, I did hear from the team late today cheers. I'll give MOCA a shot if the issues aren't resolved tomorrow.

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