Back up offline is not available v2026.5

I had phoned MYOB about the offline use of a file that doesn't need to use payroll, bank feed etc.  I was told to download 2026.4 SE and that I could use this version and not to upgrade and it will be OK.  I works.

NOW TO THE ISSUE OF BACKING UP OFFLINE -  We require ONLINE files to be BACKED UP OFFLINE to our own/CLIENT'S computer systems.  These are our/clients DATA files and I can't find legally where you can withhold our data files (and MYOB holds it is for only 90 days).  We are paying for MYOB subscription to use your accounting package only. Clients who have their OWN CLOUD BACK UP SYSTEM for their computers require their files to be backed up onto their own computer NOT MYOB.  This needs to be RECTIFIED or else everyone will start to look elsewhere.  Amanda, you need to listen to the people and get this rectified.  The way I read it was only about using MYOB offline not eliminating OFFLINE BACK UPS for online files.  I have spent so much time on the phone trying to find a way to change the files that I have upgrade to 2026.5 so I can use the BACKUP OFFLINE.  I can't finalise financial years and close, as I am not prepared to proceed until I have a local back up to our/their computer.  Your online chat assistant is USELESS as it just kept directing the process to Set up, preference, security and guess what it's not there????  Many people work on weekends, as I do and the online chat assistant is NO HELP.  On Monday, I spent 1.5 hours on the phone with one of your assistants who said I could downgrade back to 2026.4, I was sceptical, as I had never known that files can be downgraded and 1.5 hours later be told it can't be done!  We pay good money for our subscriptions to MYOB and need OFFLINE BACKUPS TO BE REINSTATED.