Back up offline is not available v2026.5
When will this feature to back up offline be available for the latest version v2026.5. When searching for answers the useless chat response is to go to: Set Up, Preference and enable offline backup ...
Forum Discussion
Hi Mike
I have a query in regards to this - as you are aware as per our other chat that we are closing one file - I went to back that file up today so we will have the 13 years of history it holds and it backed up online - as per your email thread above.....if this file is closed and I need to access a back up of data but we havent got a subscription for that anymore....how does that work with ATO 7 years requirement and the fact that the owner's of this financial information shouldnt have to request it from anywhere...its theirs. If the subscription is closed - is all information lost? If its not - where is the file going to kept and 150% accessible to the owners of this information?
Hi NelleWright , report packs via the browser provide comprehensive options for exporting data from your file - this can be done while you still have access to the file before you cancel your subscription.
It is also an option to request a server backup retrieval from MYOB which would provide the same outcome as doing an offline backup. This is a chargeable service at $49.95.
Given the age of your file and the timing of this change, I would assume that you have a recent offline backup for the 13 year history of your file anyway, so exporting recent data from report packs, or opening your file in Server Edition and taking an offline backup* will be great options.
*Please note that opening your file in Server Edition to take a backup will not work long term if customers have had their file in PC edition 2026.5 or beyond. There is a final patch to SE planned for this week which will make SE fully offline (and therefore be unable to open a file that has been in PC 2026.5).
