Back up offline is not available v2026.5
When will this feature to back up offline be available for the latest version v2026.5. When searching for answers the useless chat response is to go to: Set Up, Preference and enable offline backup ...
Forum Discussion
Hi Bronwyn, I will try and cover your questions here and also in your second post (here) with one response.
There is a distinction between a backup you already have. And then backups in the future.
If you already have an offline backup stored somewhere, then you can open this to view it in either AccountRight Server Edition, or in a version of AccountRight PC edition earlier that 2026.5.
Going forward, backups are done online. Customers can export their data using report packs from the browser, and then would have the data readily available with no need to consider restoring backups.
The other solution I have mentioned is that customers could request a server backup retrieval from MYOB for $49.95. As of today, if that backup was taken from a file operating in AccountRight 2026.6 or beyond, there would not be a way to open and view the backup, this is something that we are looking into.
For 7 year reporting purposes, customers are covered.
- Existing offline backup, can be opened in a software that still supports offline mode
- New online backups
- While there is an active subscription, the full history of the file can be viewed via the browser, no backup needed.
- Before ending a subscription, use report packs to export your company data.
- If an offline backup is requested from MYOB, this can be provided to customers, but cannot be viewed without a subscription
For the production company example, they can use report packs before they cancel.
There is also the option for a low cost read only subscription that would be offered by the cancellations team or they could pay for the server backup retrieval for record keeping.
Mike_MYOB Your answer doesn't address the fact that there is a security risk in storing the backup on the same server as the original data. This is not acceptable and holds a huge security risk. We don't accept that risk and want to be able to backup to a location of our own choosing, as do many other MYOB users, judging by the comments.
A critical failure (malicious or not) of your server, would be catastrophic. You have been hacked before, we lost all our staff data and we aren't willing to place all our eggs in one basket. No business should, when it comes to their accounting data. We aren't talking about the discontinued SE version of MYOB. We are talking about online users here. To be honest, if you lose all our data, you are facing a law suit and not just from our business. That's not something you should want to risk and I'm surprised that you are.
In the past, if you lost all our data, we could restore it from our own backup, immediately (!!) and continue working. Without the ability to store them in our own location, we will no longer have that option. Business interruption is a big issue and big dollars that would be claimed from you, in the event of a class action (hope you have good insurance).
Although MYOB states we were given prior warning, it was well timed being at EOFY when everyone was busy in preparation. We had to upgrade to get all the new payroll taxes, super etc which were automatic and we had no time to process the cause and effect of everything. Upgrades should be available for us to decide NOT the automatic upgrade process. It doesn't make sense that MYOB can do all these things but can't seem to bring back offline backups????? I feel MYOB has also taken over our computers too. As I keep saying and will not stop saying 'Bring back OFFline backups'. Please everyone, keep the demand going. I don't bother backing up in MYOB as I don't want these files backed up online even though MYOB does automatic backups so hopefully there are no issues and data lost in between their backups. MYOB has made something so simple, complicated & a revenue raising event. I feel a 'class action' will be inevitable and not just at the point of losing data but it will incite other reasons.
MJBook the prior warning was given March or April but it was only sent to those using the Server edition and working offline. It also didn't mention anything about removal of the offline backup option, only that those clients would have to now work online. So.. for that feature, there was no prior warning. They will lose the data and there will be a class action.. it's only a question of when. The cost to them will be very significant, given the impact to thousands of businesses. I hope they have good insurance. I have continued to do my regular and significant event backups. In the hope that I have something other than their automated backups, in case of a major failure. I wonder how many files they already have in the Backup archive that are not automated ones. That should give them a good indicator of how many people were using the feature previously and why we are all so angry.
Completely agree! Definitely not happy/confident with only online backups - too many 'ifs' and 'buts' with file corruption, cyber attacks etc. Again, no advance information about this to see if customers were okay with this - another change without consultation. Another not happy customer.
