Back up offline is not available v2026.5
When will this feature to back up offline be available for the latest version v2026.5. When searching for answers the useless chat response is to go to: Set Up, Preference and enable offline backup ...
Forum Discussion
Guys this is my first time here and my experience that all must know about. This is what can happen when you can not back up copy off line. MYOB gave the data file for my company to another person. MYOB gave them administrator rights so we have been locked out of our data file. Its basically shut our company down. We cannot pay tax, superannuation or invoice our clients. We can not meet any of our statutory obligation s to the ATO. I lodged a complaint nearly 4 weeks ago and have received no response. I rang yesterday and was put on hold for 3 hours. If have ever had any concerns about cloud based security of your MYOB files or the Files of your clients you are justified never to trust MYOB. Any sugestions please let me know as I'm getting desperate. It's a mjor data breach by MYOB. Sure they have gone cloud based but their security and internal systems have not caught up with there IT platforms
We on this forum hear about issues like this and our experiences over the years resonate to awful situations like this...... we really understand.
Having said that, and now I am putting on my Devil's Advocate hat, we have to be careful in assuming that the perpetrator, MYOB, was to blame or at fault - we do not have the full text of the argument for both sides.
I have been a user, Certified Consultant partner for a long time - I am also a developer and from the perspective of security and getting data out of a clients file, or posting it - the security is ultra tight, with further security being added 1 Sept 26.
As for breaches from the front end and people being locked out of their file - the lock outs happen, a lot, but getting into someone's - it has happened I believe and supplier bank accounts were changed to send money to other than the supplier - that actually was before 2FA or MFA became mandatory - but the action by MYOB to fix this was rapid.
Has MYOB had a data breach, yes - type MYOB data breach into Google and a payroll incident comes up in 2019 - 7 years ago - but it was handled and fixed rapidly....... and in security terms 2019 was a whole different end game than 2026.
So, what am I dribbling on about .... far comment and I take that on the chin because I am not trying to say whether MYOB is at fault or not - there is always context and as the saying goes ' many a horse thief were hanged on circumstantial evidence' - i.e. the aggrieved were hasty in their judgement and that is my point...
We cannot win this argument by posting negative comments (hastily or otherwise) - forgive me dirkfielding I am not saying your event is of little impact - we hear you, we get angry with MYOB for you, we would like this fixed for you (and Mike_MYOB has given you a pathway forward to take this complaint) ... what I am saying is please focus on the issue of MYOB we don't want you to do our back-ups - (whether for trust reasons or not) - but we have our own business rules to apply, not your business rules; please give us back a feature that is irreplaceable no matter how much lipstick you apply.
Whether we trust you or not is not relevant, actually, some users don't, I don't - not because you can't be trusted, but because the business rules we chose as an Australian business reporting to ATO, ISO accreditation, our clients (if publicaly listed) dictate how we backup data - and that MYOB is our democratic right.
Once again, dirkfielding, my apology if I appear to be deflecting from your serious event - I am not - all I am saying is that if we are to win this argument fairly, we must offer up bona fide evidence to support our argument, and should we dip below this minimum standard MYOB will simply not be held accountable for this appalling, untimely change.
For your bad timing of rolling out this change, MYOB, that is not in debate - the jury has long ago passed judgement. Ironically, for you MYOB, the timing suggests poor judgement is in this mix.
Please, please listen to the shrill cries from your army of users, developers, accountants, bookkeepers, etc - we do not need you to look after our backups - it can only go wrong as time will tell.
The Doc
The Doc. As time will tell, it has gone wrong. If anyone is serious I’m handing you not how it could go wrong but how it has gone wrong.
I understand you doubting me because it’s unlikely to happen but it has. MYOB gave my company file and administration rights to a person that conned them into doing so. If my book keeper MYOB certified, had made backups to her system we would get through this while MYOB figured out what went wrong.
I can send anyone the evidence, I’ve continually sent it to MYOB. It’s not that they have dismissed the complaint it’s that they have not responded at all.if anyone can help me actually speak with someone at MYOB it would be appreciated. I’m 64, been in business over 40 years
Keep up your serious breach issue with MYOB and call it 'as it is'.
Unfortunately, you will have to call and stay on hold for hours until someone answers the phone and then hope that this person can help, usually not and you will be transferred to another dept/person and put back into the queue for another long while.
MYOB needs to do better training & also, give other numbers to call for a more precise inquiry to the correct dept/person. NOT GOOD ENOUGH!
MYOB - Re-instate OFFLINE Backups
Hi dirkfielding , Im sure there is more context here that is missing rather than just "MYOB gave my data file to someone else"
That being said, this definitely sounds like a security concern which we treat seriously.
You can head to myob.com/security where you can report any security concerns (like this) and a specialised team will be able to help you right away.
Security cases do not join the standard support queues which currently have high wait times so this will ensure you can get help right away.dirkfielding I'm so sorry to hear this has happened to you and even worse, that you are having no support from MYOB. This is exactly why an offline backup is necessary.
Do you have a offline backup? I hope so! I'm not sure if this would work but if it were me, this is what I would try.. instead of waiting for MYOB. Can you create a new company file from scratch and restore your data from your backup? It will mean that you will have to input all your transactions since the backup and I know it's the worst time of year to have that additional work to do but at least you would be able to process transactions in the meantime. If it won't let you have a new company with the same name or ABN, I'd ask MYOB to give you a new license number and work with that. Might have to be a bit creative :)
Hoping that this all gets resolved for you very quickly!
