Back up offline is not available v2026.5
When will this feature to back up offline be available for the latest version v2026.5. When searching for answers the useless chat response is to go to: Set Up, Preference and enable offline backup ...
Forum Discussion
Guys this is my first time here and my experience that all must know about. This is what can happen when you can not back up copy off line. MYOB gave the data file for my company to another person. MYOB gave them administrator rights so we have been locked out of our data file. Its basically shut our company down. We cannot pay tax, superannuation or invoice our clients. We can not meet any of our statutory obligation s to the ATO. I lodged a complaint nearly 4 weeks ago and have received no response. I rang yesterday and was put on hold for 3 hours. If have ever had any concerns about cloud based security of your MYOB files or the Files of your clients you are justified never to trust MYOB. Any sugestions please let me know as I'm getting desperate. It's a mjor data breach by MYOB. Sure they have gone cloud based but their security and internal systems have not caught up with there IT platforms
dirkfielding I'm so sorry to hear this has happened to you and even worse, that you are having no support from MYOB. This is exactly why an offline backup is necessary.
Do you have a offline backup? I hope so! I'm not sure if this would work but if it were me, this is what I would try.. instead of waiting for MYOB. Can you create a new company file from scratch and restore your data from your backup? It will mean that you will have to input all your transactions since the backup and I know it's the worst time of year to have that additional work to do but at least you would be able to process transactions in the meantime. If it won't let you have a new company with the same name or ABN, I'd ask MYOB to give you a new license number and work with that. Might have to be a bit creative :)
Hoping that this all gets resolved for you very quickly!
