Forum Discussion

MJBook's avatar
MJBook
Experienced User
26 days ago

Back up offline is not available v2026.5

When will this feature to back up offline be available for the latest version v2026.5.  When searching for answers the useless chat response is to go to: Set Up, Preference and enable offline backup ...
AccountRight
BronwynHamster's avatar
BronwynHamster
Trusted Cover User
15 days ago

Thanks Mike. Would you please guide me to the report packs instructions so I can check it out for a file I will be canceling this month? We didn’t upgrade the file to 2026.5 and have redownloaded 2026.4 but when attempting to access MYOB simply states we must upgrade b4 we can open the file.

 

 

BronwynHamster's avatar
BronwynHamster
Trusted Cover User
15 days ago

Hi Mike,

Are report packs available running MYOB on the Desktop?

Also, I can't see how report packs would download all attachments saved in the MYOB file.

Bronwyn

  • Mike_MYOB's avatar
    Mike_MYOB
    Community Manager
    15 days ago

    Hi BronwynHamster​ , the report packs are only available via the browser and not desktop. 

    Attachments are not included with those exports, but it is possible to request a bulk download of in-tray attachments from MYOB at no cost up to 1 year after cancellation.

    Also note that attachments and intray are both only available with online files, so was not a feature with offline files.

    There is a 3rd party who is active on the forum, who offer export services you could also take a look at here

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