Back up offline is not available v2026.5
When will this feature to back up offline be available for the latest version v2026.5. When searching for answers the useless chat response is to go to: Set Up, Preference and enable offline backup ...
Forum Discussion
We on this forum hear about issues like this and our experiences over the years resonate to awful situations like this...... we really understand.
Having said that, and now I am putting on my Devil's Advocate hat, we have to be careful in assuming that the perpetrator, MYOB, was to blame or at fault - we do not have the full text of the argument for both sides.
I have been a user, Certified Consultant partner for a long time - I am also a developer and from the perspective of security and getting data out of a clients file, or posting it - the security is ultra tight, with further security being added 1 Sept 26.
As for breaches from the front end and people being locked out of their file - the lock outs happen, a lot, but getting into someone's - it has happened I believe and supplier bank accounts were changed to send money to other than the supplier - that actually was before 2FA or MFA became mandatory - but the action by MYOB to fix this was rapid.
Has MYOB had a data breach, yes - type MYOB data breach into Google and a payroll incident comes up in 2019 - 7 years ago - but it was handled and fixed rapidly....... and in security terms 2019 was a whole different end game than 2026.
So, what am I dribbling on about .... far comment and I take that on the chin because I am not trying to say whether MYOB is at fault or not - there is always context and as the saying goes ' many a horse thief were hanged on circumstantial evidence' - i.e. the aggrieved were hasty in their judgement and that is my point...
We cannot win this argument by posting negative comments (hastily or otherwise) - forgive me dirkfielding I am not saying your event is of little impact - we hear you, we get angry with MYOB for you, we would like this fixed for you (and Mike_MYOB has given you a pathway forward to take this complaint) ... what I am saying is please focus on the issue of MYOB we don't want you to do our back-ups - (whether for trust reasons or not) - but we have our own business rules to apply, not your business rules; please give us back a feature that is irreplaceable no matter how much lipstick you apply.
Whether we trust you or not is not relevant, actually, some users don't, I don't - not because you can't be trusted, but because the business rules we chose as an Australian business reporting to ATO, ISO accreditation, our clients (if publicaly listed) dictate how we backup data - and that MYOB is our democratic right.
Once again, dirkfielding, my apology if I appear to be deflecting from your serious event - I am not - all I am saying is that if we are to win this argument fairly, we must offer up bona fide evidence to support our argument, and should we dip below this minimum standard MYOB will simply not be held accountable for this appalling, untimely change.
For your bad timing of rolling out this change, MYOB, that is not in debate - the jury has long ago passed judgement. Ironically, for you MYOB, the timing suggests poor judgement is in this mix.
Please, please listen to the shrill cries from your army of users, developers, accountants, bookkeepers, etc - we do not need you to look after our backups - it can only go wrong as time will tell.
The Doc
The Doc. As time will tell, it has gone wrong. If anyone is serious I’m handing you not how it could go wrong but how it has gone wrong.
I understand you doubting me because it’s unlikely to happen but it has. MYOB gave my company file and administration rights to a person that conned them into doing so. If my book keeper MYOB certified, had made backups to her system we would get through this while MYOB figured out what went wrong.
I can send anyone the evidence, I’ve continually sent it to MYOB. It’s not that they have dismissed the complaint it’s that they have not responded at all.
if anyone can help me actually speak with someone at MYOB it would be appreciated. I’m 64, been in business over 40 years
Keep up your serious breach issue with MYOB and call it 'as it is'.
Unfortunately, you will have to call and stay on hold for hours until someone answers the phone and then hope that this person can help, usually not and you will be transferred to another dept/person and put back into the queue for another long while.
MYOB needs to do better training & also, give other numbers to call for a more precise inquiry to the correct dept/person. NOT GOOD ENOUGH!
MYOB - Re-instate OFFLINE Backups
It isn't that I am doubting the authenticity of your claim - I have made that clear - it is just that I am arguing that your claim has to be handled off this forum and not in the context of the fight this post is about.
Undoubtedly dirkfielding you have a stack of evidence supporting your claim which throws the gauntlet squarely down in MYOB's court to escalate this complaint, case through the correct channel - and the public forum is not that forum - for a number of reasons notwithstanding private information on both sides needs to be collected and MYOB cannot do that on this public forum despite wanting to add context to this issue.
All I am saying is - find the right person in MYOB to grab this case and get it sorted - by all means when it is completed and we assume, you get your file back - air the grievance ... that is your right.
We cannot be party to this due diligence required to sort this problem objectively - there is too much emotion spilt on this forum for debating this issue.
But further, as I keep saying - the debate ( the core of this post - local back-ups and opening files locally) is not helped by public airing your case, sorry.
I am 73 and been in business over the entire MYOB life cycle - the forum is where we often see complaints for the first time and the forum respond in kindness mostly and MYOB gets a hammering if they have erred.
Now to actually give a good story of how quickly, in general MYOB handles problems - on Friday 1 week ago a clients franchise file went off the air - this client runs 20 plus MYOB files - all on line and accessed by a bevy of in house admin/accounting staff - I have full administration rights to all and have 3 operating apps connecting every 30 minutes via the API to all these files - one went dead with an error message in my app - 'Access Denied' - I was the first in the system to see the problem then the admin staff reacted sending a 'help - Doc file gone dead'. Wasn't my file and not my job but I leapt in and rang MYOB - it was 1630 late friday .... yes I was put on hold for 25 minutes - 4th in line.
When a technician came on the resolution of the problem was efficient, smart, professional and the problem after the first respondent operator clearly identified that I knew there was a problem and the file had crashed - quickly escalated the case up the line but asked me to hold whilst the problem was resolved.
He came back on a few times to say the problem is being addressed please hold. Polite, knowledgeable and proactive.
Within about 20 mins the file was back online and the problem has not recurred - the telephone call was politely summarised, 'the cause of the crash will be investigated - anything else I can help you with?' - no thank you, most aprreciated.
My point - get the right person in MYOB and cases can be resolved quickly - however it needs to be said - get the wrong person ( which may be the result of a big turnover in MYOB of phone operators) and your case will stagnate.
dirkfielding , push this hard and find the right person and MYOB must resolve it quickly.
We would certainly like to hear the outcome.
The Doc
I month. No response. 3 hour wait on phone before giving up. I’ll try again tomorrow. If this is not the right forum I will not bother you anymore
thank you
Hi dirkfielding , creating a case with the security team will provide a fast turnaround for your concerns.
Calling to our support team and creating a support case, unfortunately means that you enter the queue with everyone else (and these are taking a lot longer than normal right now) but we create the option to report security concerns to ensure that you have an avenue for getting something like this addressed quickly.
Thank you The_Doc for you replies, I think you have articulated the scenarios and considerations that people need to be aware of before assuming that MYOB are at fault.
