Back up offline is not available v2026.5
When will this feature to back up offline be available for the latest version v2026.5. When searching for answers the useless chat response is to go to: Set Up, Preference and enable offline backup ...
Forum Discussion
Hi KatieLee
This is good stuff and just the logical summary needed for the argument to pushed back onto MYOB.
However, there is a slight spoiler to your argument that MYOB will exploit - a big online only accounting software provider does not any ability to back up your data, recover your data, restore your data or do anything that suggests that some sort of back up has been done for businesses using it and their clients (assuming an accounting business has both MYOB and competitor software user clients) - this becomes a huge problem.
We are fully ISO accredited 27001, DOC2, and numerous other ISO accreditation and we use this competing software, (though we are not an accounting firm) but a cloud hosting business specialising in medical practices, but not exclusively.
There seems to be a grey area where, if a back up is not available ( either you don't use this software) or it is risk factor to be managed in the assessment.
The Doc
Hey Doc The_Doc
Fair point here, and definitely worth exploring a little further.
ISO 27001 is, as you mentioned, risk-based — it doesn't mandate a specific architecture, so "no offline backup" can sit in a risk register as an accepted risk, if formally assessed with documented rationale and compensating controls.
But I think that strengthens the case against MYOB's actions here.
This isn't a pre-existing gap — it's a control that was withdrawn. Many chose MYOB because local backup existed and was built into the risk treatment plan. Removing it doesn't put MYOB on equal footing with a cloud-only competitor.
That platform also has third-party options — restorable backups via an independent provider — so the risk is mitigated outside the platform itself. MYOB removing local backup with no equivalent third-party path (that I have been able to find, at least) leaves us worse off than the example being used to defend it.
I'd really like you to hear what I'm saying here. And I'd also like you to understand what's actually happening - your customers felt that the offline backup was a huge positive to using MYOB over the competition, and are extremely upset that it has been taken away. And the timing of this change, right before EOFY, was just a terrible, terrible choice on MYOB's behalf, warning or not.
