Forum Discussion

MJBook's avatar
MJBook
Experienced User
2 months ago

Back up offline is not available v2026.5

When will this feature to back up offline be available for the latest version v2026.5.  When searching for answers the useless chat response is to go to: Set Up, Preference and enable offline backup ...
AccountRight
Wendy_R's avatar
Wendy_R
Cover User
30 days ago

I'm done with MYOB, been a customer since before 2000, I have had enough.
All im wanting is to back up my files to my PC and to have control over my own invoicing.

We have a simple business with no employees and I dont need all this added stress.
Over the last 6 months everything has changed and I dont have control over my files anymore.
I'm moving to another server who can give me that.

Genreve_S's avatar
Genreve_S
MYOB Moderator
29 days ago

Hi Wendy_R. 

 

I can understand why you’re upset. If you’ve always kept a copy of your file on your PC, this change would feel like a big loss of control.

 

From AccountRight 2026.5, offline backups are no longer available in the PC edition.

 

If you want to keep using the file in current versions, it’ll need to be moved online. If you already have older offline backups, they can still be opened in 2026.5 Server Edition.

 

Regards,
Genreve

  • The_Doc's avatar
    The_Doc
    Ultimate Cover User
    29 days ago

    Hi Genreve_S​ , Wendy_R​ 

    Hmm - not sure that is true - did exactly that last week having setup my server to still be able to open online files and offline files with SE 2026.5 - ver 00014 not ver 00021 ...... all seemed to be well.

     

    Had a staff member come to me for payslip from an old MYOB file in 23_24 before we converted to XERO in 24_25.

    I had opened this file numerous times in the past - but now it wouldn't open with 2026.5 (i.e. I had upgraded the file to ver offline 2026.5) - it errored.

     

    So I downloaded it to my laptop - same problem with ver .00014 SE - luckily I had old versions of the MYOB file in 2026.4 format - clicked that - MYOB asked did I want to open in 2026.4 and it successfully opened... and I recovered the said payslips for the staff member without further problem.

     

    My concern is why, now, is 2026.5 not opening an offline 2026.5 file. 

     

    No it wasn't corrupted - I upgraded it to 2026.5 from 2026.4 - and it wouldn't open offline yet the 2026.4 did.

     

    I guess, no problem but if you download off the internet a 2026.5 file to open offline - before it is unreachable with 2026.6 - will it be able to be opened.

     

    I believe there is someone 3rd party that can convert back to 2026.4 - something I am now gearing up to do as a project that seems to be very necessary.

     

    Messy MYOB 

     

    The Doc

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      29 days ago

      Hi The_Doc, 

       

      That doesn’t sound like expected behaviour if you’re opening the file in Server Edition 2026.5. PC Edition 2026.5 can’t open offline files anymore, but Server Edition is still the temporary option for local offline files.

       

      So if the 2026.5 file still won’t open there, it’s likely something specific to that file, and our support team would need to investigate it further.

      Regards,

      Genreve

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