When will this feature to back up offline be available for the latest version v2026.5. When searching for answers the useless chat response is to go to: Set Up, Preference and enable offline backup (this is not showing). I always back up offline for all my clients - this needs to be rectified URGENTLY. MYOB is starting to have many issues and faults.

This is just rediculous.....come on MYOB....get your act together. Surely it's a simple tweak on your back end to reinstate this feature! You're just creating more stress for everyone already struggling with end of year processes. Nearly everyone will tell you that, although you back up to servers and/or cloud, you also ALWAYS back up your end of year reports on a thumb drive - nobody relies purely on cloud or server back ups alone. Please put this feature back where it belongs - in our own hands.

This post relates to clients who were storing their data offline. We have been storing our data online for years but we back up to a secure location that isn't MYOB, for security purposes (having been let down by MYOB in the past). This post doesn't mention that you are going to remove manual backup access for clients whose data is stored online (which is what you have done). This needs to be rectified. We don't want automatic back ups because we want to be able to have a restore point for important milestones (like EOFY, etc). We also want to be able to store that backup on a different server to MYOB, so that our back up isn't lost if the MYOB server crashes or is hacked. Taking away this facility was not advised to clients who were already online and there will be a large number who are just as unhappy as us.

I had phoned MYOB about the offline use of a file that doesn't need to use payroll, bank feed etc. I was told to download 2026.4 SE and that I could use this version and not to upgrade and it will be OK. I works.NOW TO THE ISSUE OF BACKING UP OFFLINE - We require ONLINE files to be BACKED UP OFFLINE to our own/CLIENT'S computer systems. These are our/clients DATA files and I can't find legally where you can withhold our data files (and MYOB holds it is for only 90 days). We are paying for MYOB subscription to use your accounting package only. Clients who have their OWN CLOUD BACK UP SYSTEM for their computers require their files to be backed up onto their own computer NOT MYOB. This needs to be RECTIFIED or else everyone will start to look elsewhere. Amanda, you need to listen to the people and get this rectified. The way I read it was only about using MYOB offline not eliminating OFFLINE BACK UPS for online files. I have spent so much time on the phone trying to find a way to change the files that I have upgrade to 2026.5 so I can use the BACKUP OFFLINE. I can't finalise financial years and close, as I am not prepared to proceed until I have a local back up to our/their computer. Your online chat assistant is USELESS as it just kept directing the process to Set up, preference, security and guess what it's not there???? Many people work on weekends, as I do and the online chat assistant is NO HELP. On Monday, I spent 1.5 hours on the phone with one of your assistants who said I could downgrade back to 2026.4, I was sceptical, as I had never known that files can be downgraded and 1.5 hours later be told it can't be done! We pay good money for our subscriptions to MYOB and need OFFLINE BACKUPS TO BE REINSTATED.

100%.... it's ridiculous. It's our data, we should be able to store it anywhere we want to. I don't think Amanda is reading the room and I'm not even sure she understands what has happened. The link goes to information about stopping support of offline usage but this is online users that have now lost functionality, that is vital to data storage for audit, etc.

URGENT ATTENTION REQUIREDIt is now the End of Financial Year and the urgency is Payroll FY2026 and finalising previous financial year/s. MYOB is now hindering this process too, as we can't back up offline. MYOB needs to URGENTLY action this request to reinstate OFFLINE BACKUP.QUESTIONS FOR MYOB:Are there any Australian representative that can action this? Overseas people use Western names so I don't know where Amanda is located? Where are the programmers located, Australia, Philipines, USA etc?

Back up offline is not available v2026.5

53 Replies

dirkfielding
Member
13 days ago
I month. No response. 3 hour wait on phone before giving up. I’ll try again tomorrow. If this is not the right forum I will not bother you anymore
thank you
The_Doc
Ultimate Cover User
13 days ago
Hi KatieLee

This is good stuff and just the logical summary needed for the argument to pushed back onto MYOB.

However, there is a slight spoiler to your argument that MYOB will exploit - a big online only accounting software provider does not any ability to back up your data, recover your data, restore your data or do anything that suggests that some sort of back up has been done for businesses using it and their clients (assuming an accounting business has both MYOB and competitor software user clients) - this becomes a huge problem.

We are fully ISO accredited 27001, DOC2, and numerous other ISO accreditation and we use this competing software, (though we are not an accounting firm) but a cloud hosting business specialising in medical practices, but not exclusively.

There seems to be a grey area where, if a back up is not available ( either you don't use this software) or it is risk factor to be managed in the assessment.

The Doc
Mike_MYOB
Community Manager
12 days ago
Hi dirkfielding , creating a case with the security team will provide a fast turnaround for your concerns.
Calling to our support team and creating a support case, unfortunately means that you enter the queue with everyone else (and these are taking a lot longer than normal right now) but we create the option to report security concerns to ensure that you have an avenue for getting something like this addressed quickly.

Thank you The_Doc for you replies, I think you have articulated the scenarios and considerations that people need to be aware of before assuming that MYOB are at fault.

Forum Discussion

Back up offline is not available v2026.5

53 Replies

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