Forum Discussion

Contributing User

8 months ago

backup date incorrect

I can't get the backup date to update on my online files. I have backed up today (& many other times) but the counter won't re-set. There appears to have been a previous discussion about this issue...

gavin12345
8 months ago
Hi CathS-BW

This is one of those long standing bugs in MYOB, which MYOB can't be bothered fixing. When you make a backup, MYOB should update the backup date - however it doesn't. The backup still happens. Moderators simply tell users to check the backup zip file exists in the location you specified and not to worry about this screen you are seeing.

To 'fix', make a backup. Restore locally. Open locally and create a backup - MYOB will then update the last backup date. Restore this backup online. This will change the days since last backup warning. However it will not update any further until you repeat the process. If unsure how to backup and restore, see Support Note here

Regards
Gavin

gavin12345

Ultimate User

8 months ago

Hi CathS-BW

This is one of those long standing bugs in MYOB, which MYOB can't be bothered fixing. When you make a backup, MYOB should update the backup date - however it doesn't. The backup still happens. Moderators simply tell users to check the backup zip file exists in the location you specified and not to worry about this screen you are seeing.

To 'fix', make a backup. Restore locally. Open locally and create a backup - MYOB will then update the last backup date. Restore this backup online. This will change the days since last backup warning. However it will not update any further until you repeat the process. If unsure how to backup and restore, see Support Note here

Regards

Gavin

CathS-BW
Contributing User
8 months ago
Hi gavin12345 , thank you for your reply, at least I know I'm not going crazy.
It's probably not a huge issue I guess, apart from mucking with my ocd!
Thank you again.
Cheers Cath
- Earl_HD
  MYOB Moderator
  8 months ago
  Hi CathS-BW,
  
  Thanks for your post. We are currently aware of this issue. If you have taken a backup and know where it's saved, please disregard the message for now. If you have additional questions, feel free to start a new post, and we'll be happy to assist you.
  
  Regards,
  Earl