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Hi EricO
Just testing that situation within my AccountRight 2021.4 version I haven't been able to replicate that situation and this is not something that I have come across from other users.
The recommendation would be to see it works the other way i.e. if the users that are backing up the file are having your path created on their end. This would give you an indication of whether the situation is more widespread. In saying that, my recommendation would be a full uninstall of the software and then reinstall it as your first port of call. If that is still occurring, ensure that other applications are not running i.e. automated backup software or mirroring of folders.
As a temporary workaround, if it is only occurring when selecting Browse, prior to selecting that option, the path should be highlight so you can select Delete to remove it and then select that option to create the path.
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