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MS1988's avatar
MS1988
Member
1 month ago
Solved

Cancel Subscription

I have tried for weeks to cancel my MYOB subscription that is due to be renewed at the end of the month. has anyone found a way to cancel (i have been on hold, been hung up on, logged a ticket and le...
Andrew79's avatar
Andrew79
Experienced Cover User
15 days ago

Hi Isaiah_C​ fully appreciate short periods of high volume but my case has now been outstanding 3 weeks and I am now facing additional charges due delays beyond my control. This is really poor customer service. Having just migrated files to new subscriptions beginning to wish I had changed  vendors.

Outstanding case ID to adjust to monthly billing to prevent overcharging is 03240223

New case logged tonight for full cancellation not migration complete ID 03279162

After 20+ years of using MYOB very disappointed and no longer a promoter of your products

Doreen_P's avatar
Doreen_P
MYOB Moderator
14 days ago

Hi Andrew79,

 

Thanks for providing additional info and sorry this has taken so long, especially after more than 20 years with MYOB. I’ve followed up your support case with the support team, and your cancellation has already been actioned.

 

Cheers,

Doreen

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