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Cancel Subscription
I have tried for weeks to cancel my MYOB subscription that is due to be renewed at the end of the month. has anyone found a way to cancel (i have been on hold, been hung up on, logged a ticket and le...
Forum Discussion
Dear MYOB Support,
I have been trying to cancel my MYOB subscription for the past two months, but no one has responded or taken any action. I have sent emails and made phone calls, and I am extremely frustrated and disappointed by the lack of response.
I have been a MYOB customer for over 27 years. We are now retired and no longer require the service. After being unable to get the subscription cancelled, I had to dispute the last charge with my bank. The bank returned the payment, and we were then required to change our credit card.
Despite this, I can now see another payment showing as pending. I am not sure how MYOB has been able to process or attempt this payment when we have a new card.
I expect this subscription to be cancelled immediately and for no further payment attempts to be made. Please also confirm in writing that the account has been cancelled and that there are no further amounts owing or authorised for collection.
After 27 years as a customer, I find the way this has been handled absolutely appalling. We are retired, we have repeatedly asked to cancel, and we should not have had to go through a bank dispute and change our credit card simply to stop a service we no longer want.
Please treat this as an urgent formal complaint and confirm the cancellation as soon as possible.
Hi pine,
It sounds like this has already taken more time and energy than it should have, especially after the multiple attempts you’ve made to cancel your subscription. We’re working through a higher-than-usual number of support requests, which has led to longer wait times. We understand this has been frustrating, and this isn’t the experience we want for our customers.
For security reasons, we’re unable to make changes to your subscription through the Community Forum. However, we can check whether a cancellation case is already in progress and follow it up with the relevant team. Please send through your case number, and I’ll follow it up for you.
Cheers,
Princess
