Cancel Subscription

Hi Princess_R​ 

I tried to reply to the old email where your team had already confirmed the cancellation of my subscription. However, I was informed that I need to submit a new support case.

When I tried to submit a new request, the system would not allow me to proceed unless I first cleared the outstanding bill.

This is very frustrating because:

My subscription was already cancelled and confirmed by your team previously.

When I check my account, it shows that I am not currently subscribed to any MYOB product.

Despite this, I am still receiving billing emails and being asked to make payment.

I do not understand why I am being billed when there is no active subscription under my account and it has been cancelled many 

Please investigate this matter urgently, cancel/waive any incorrect outstanding charges, and fully terminate my account so that no further invoices or billing emails are issued to me.

I have already tried contacting your support team several times, and this issue has been very frustrating. Please provide written confirmation once the account has been fully terminated and that there will be no further charges.

Thank you for your immediate attention to this matter.