I have tried for weeks to cancel my MYOB subscription that is due to be renewed at the end of the month. has anyone found a way to cancel (i have been on hold, been hung up on, logged a ticket and left my number multiple times).
Hi northern1 , depending on when you cancelled there may have still been a final invoice due. But if you think it is in error or want to discuss this you will need to get in touch with support.
You dont need to call the cancellation team directly for this, general support can look into your billing for you but we are unable to do this through the community forum sorry.
you have cancelled my subscription, but you keep billing me for it, i have 2 bill cycles now showing i still owe?? can you resolve this or do i just keep refusing to pay it
Hi FreedomTas , I have seen a few comments about customers not receiving callbacks.
I think it would be best to wait on the line and speak with someone rather than utilising the callback system to ensure that you can get this sorted.
If you call in the morning, there is less chance of there being a long wait.
Hi Mike_MYOB
Just an update... Waited 72 hours, no call.
Attempted to call again... Couldn't get through and went to leave a call back number, but the call was disconnected.
Now, I have fallen into the next monthly subscription period.. Honestly! When will this be resolved! This is now $330 I have paid in a subscription I do not want..
Hi Princess_R , thanks for your reply.
I would like to follow up, as I still have not received email confirmation that the incorrect billing has been removed.
Could you please confirm that the outstanding/incorrect charges have been cancelled and fully terminate my MYOB account? I do not wish to receive any further billing or charges from MYOB.
Please provide written confirmation in email once this has been completed.
Thank you.
Hi Mike,
Interesting, that I have not received a response on this thread about me trying to cancel my subscription 22 days ago, but you found the time to respond to this comment...
All I see in the responses are comments such as "we understand your frustration" or "we will escalate".. I am not seeing any resolutions.
Consumers have the right to cancel a subscription at any time within standard notice periods if they apply.
You have all the options on the website to do so, but they all lead to calling a team you cannot get a hold of. Why should we have to wait 24-72 hours to receive a call? (That is currently where I am at with all this..) I don't want someone to try and sell me a product or give me a discount to keep my business.
Also, why does it appear that you cannot save your file data? Everything is on the cloud and appears to not be accessible after the subscription is ended?
This forum should be an opportunity to receive feedback from your customers and improve processes.
Hi FreedomTas , I don't think it is fair to state that the moderators on the forum do not care.
On this thread alone there are 17 replies from the moderators trying to help members and escalate cases for customers.
Billing and cancellations are not something we can discuss/do via the forum, partly because the forum is intended for providing advice and support that will help all members rather than individuals. But also because for these scenarios we would need to identify who we are 'speaking with'. Our phone, livechat and case teams are there for when people have a situation unique to their account that they need to resolve such as billing and subscription queries.
We will offer advice on how to get the right outcomes, or in the situations where a customer already has an existing case with our support team, we can try to escalate these.
I am currently drafting a letter to the ACCC to highlight MYOB's unfair business practices.. Perhaps then, someone might listen because clearly the moderators on this forum do not care.
cancel your direct debit and refuse to pay the monthly fee. i have given up trying to cancel mine, just refusing to pay now!!!
