Cancelling my subscriptions
Hi My accountant has moved to XERO and so have I. I called the 0800# times and was hung up on 3 times at 30mins on May 1st I tried to cancel on-line - that directed me to the 0800 - being the 3rd...
Forum Discussion
Hi amvanbeek,
Sorry you’ve had such a rough run trying to get this sorted. I can see you’ve already created a support case. Please allow the team up to 3–5 business days to review and respond regarding the subscriptions for your entities.
Cheers,
Doreen
Hi Doreen
I have heard NOTHING from MYOB - now 10days since I called to cancel my 3 subscriptions. I see my message above was a bit jumbled, because I was so annoyed. I was then late to a dinner gathering with friends because as I was trying to deal with cancelling of my subscriptions. I logged a "downgrade" job and noted as cancelling and have not received any notifications.
I have had 2 of the 3 subs charged on May 2nd, the upcoming one I hope will not be charged and that I have heard from someone to advise the service is ceased.
Please advise, if they are calling, where that might be from as my phone blocked 2 Australian numbers as spam and fraud. Anyhow they do not need to talk to me as the move to Xero was accountant lead and why create friction with your accountant's software.
Regards
Anita
Hi amvanbeek,
Sorry this has taken longer than expected, and I understand why you’d want a clear update by now. Someone from the team is already handling your case, and they’ll reach out to you via email, so you won’t need to worry about missing a phone call from an unknown number. Keep an eye on your inbox (and junk/spam folder too, just in case) for their update.
Cheers,
Doreen
