Forum Discussion

InTuneMusic's avatar
InTuneMusic
Experienced Cover User
9 months ago

Can't Login Hang/Freeze

Hello MYOB Team & Community   For the last 2 weeks it has been a struggle to log into MYOB. MYOB hangs/freeze on the enter your email then times out to return to the click on your Company File pag...
InTuneMusic's avatar
InTuneMusic
Experienced Cover User

Hello, 

 

I have cleaned my cache and I have reinstalled MYOB multiple times.

Since the last patch this has been an issue.

 

The other is issue is Bank Declaration for STP.

MYOB won't connect and allow a Declartion to be processed.

My work around is to log into the Web Browser to process the Bank Declarartion

 

 

Doreen_P's avatar
Doreen_P
MYOB Moderator
8 months ago

Hi InTuneMusic,

 

Thanks for your post and for providing screenshots so we can further assist.

 

Regarding the error message, 'Something went wrong on our end' when processing pays, please confirm the Windows version you are using. This information is vital in using MYOB AccountRight as we have a minimum system requirement. I would suggest to speak with your IT provider about updating your computers Windows version, all Windows updates and security updates. This workaround also includes the issue you're having when logging into AccountRight. Lastly, you may also try using a different device to see if the issue persists.

 

Please feel free to create a post again if you require further assistance.

 

If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

 

Best regards,

Doreen

  • InTuneMusic's avatar
    InTuneMusic
    Experienced Cover User
    8 months ago

    Hello Doreen, 

     

    I have 4 different PC, all with Windows 11.

    All computers are up to date.

    All have the same issue with login in to MYOB.

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator
      8 months ago

      Hi InTuneMusic,

       

      Thanks for your response.

       

      I was able to run a fix on your company file. Kindly close your AccountRight and then log back in. Try to process a pay run now and let me know if it's working already and if you're still having issues logging in.

       

      Feel free to post again anytime if you require further assistance. 
       
      If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

       

      Best regards,

      Doreen

      • InTuneMusic's avatar
        InTuneMusic
        Experienced Cover User
        7 months ago

        Hello Doreen, 

         

        Login is still Bugged

         

        Your payroll fix didn't work.

        Issue still exsits

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