Forum Discussion

InTuneMusic's avatar
InTuneMusic
Experienced Cover User
2 years ago

Can't Login Hang/Freeze

Hello MYOB Team & Community   For the last 2 weeks it has been a struggle to log into MYOB. MYOB hangs/freeze on the enter your email then times out to return to the click on your Company File pag...
InTuneMusic's avatar
InTuneMusic
Experienced Cover User
2 years ago

Hello Doreen, 

 

I have 4 different PC, all with Windows 11.

All computers are up to date.

All have the same issue with login in to MYOB.

Doreen_P's avatar
Doreen_P
MYOB Moderator
2 years ago

Hi InTuneMusic,

 

Thanks for your response.

 

I was able to run a fix on your company file. Kindly close your AccountRight and then log back in. Try to process a pay run now and let me know if it's working already and if you're still having issues logging in.

 

Feel free to post again anytime if you require further assistance. 
 
If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

 

Best regards,

Doreen

  • InTuneMusic's avatar
    InTuneMusic
    Experienced Cover User
    2 years ago

    Hello Doreen, 

     

    Login is still Bugged

     

    Your payroll fix didn't work.

    Issue still exsits

    • Lynch's avatar
      Lynch
      Experienced Cover User
      2 years ago

      I'm having the exact issue as @InTuneMusic, now 2 weeks in a row when trying to payroll reporting declaration. 

       

      I've also had issued trying to go in and have reset my password and 2FA.....nothing has changed still having issues loggin in.

       

      What's going on MYOB these were never issued previously?

      • Doreen_P's avatar
        Doreen_P
        MYOB Moderator
        2 years ago

        Hi Lynch,

         

        Thanks for your post.

         

        I understand that you're also having issues reporting pay runs through AccountRight. With that, kindly confirm the last four digits of your serial number and the company file ID that you can find by going to Help > About MYOB AccountRight. I may need to run a fix on your company file to assist you with your concern.

         

        Best regards,

        Doreen

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator
      2 years ago

      Hi InTuneMusic,

       

      Thanks for the update.

       

      Since running a fix on your company file did not work on your end, I highly recommend using virtual assistant MOCA. It's designed to dive deeper into issues like this. Give it a go!


      Feel free to engage with MOCA through myob.com/support for any queries or assistance you might need. Don't worry if MOCA can't provide the help you need, our live chat team is just around the corner to pick up from where MOCA left off.

       

      Best regards,

      Doreen

      • InTuneMusic's avatar
        InTuneMusic
        Experienced Cover User
        2 years ago

        Ok, so MOCA is the virtuial assistant.....

         

        Please let me know the correct question to ask it to fix this issue? 

         

        I don't have 4 hours to wait on hold to actually talk to a human, who then probably can't fix the issue anyway.

         

         

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