Hello MYOB Team & Community
For the last 2 weeks it has been a struggle to log into MYOB.
MYOB hangs/freeze on the enter your email then times out to return to the click on your Company File page.
Some times it makes it to the password screen, sometimes it comes up with a garbled log in screen which you can then enter your password and it logs you in
Any ideas how to solve this? any ideas
Hi Lynch,
Thanks for your post.
I understand that you're also having issues reporting pay runs through AccountRight. With that, kindly confirm the last four digits of your serial number and the company file ID that you can find by going to Help > About MYOB AccountRight. I may need to run a fix on your company file to assist you with your concern.
Best regards,
Doreen
Hi InTuneMusic,
Thanks for the update.
Since running a fix on your company file did not work on your end, I highly recommend using virtual assistant MOCA. It's designed to dive deeper into issues like this. Give it a go!
Feel free to engage with MOCA through myob.com/support for any queries or assistance you might need. Don't worry if MOCA can't provide the help you need, our live chat team is just around the corner to pick up from where MOCA left off.
Best regards,
Doreen
Ok, so MOCA is the virtuial assistant.....
Please let me know the correct question to ask it to fix this issue?
I don't have 4 hours to wait on hold to actually talk to a human, who then probably can't fix the issue anyway.
Hi InTuneMusic,
Thanks for hanging in there! It's not common for basic fixes to not do the trick. It looks like we need to dig a bit deeper, as this might be tied to your MYOB account or network settings. As for MOCA, our virtual assistant, you can simply ask, "What can I do if I can't log into MYOB?" If MOCA can't sort it out, our live chat team is ready to step in and help.
Kind regards,
Shella
Hi Lynch
I don't bother ringing MYOB Customer Support, I don't have 2 -3 hrs a day to sit on hold.
I try my best to muddle through.
I can log into my account, it takes 10-15mins before it gets to the garbled screen which accepts my login.
I am praying my data file is not getting corrupted.
I do my payroll normally, wait for MYOB to bug out then log into the Web version to process STP.
Its a work around that I shouldn't have to do.
Hi,
Thank you for letting us know your concern, and I'm sorry to hear that you've had this experience. To deactivate the STP registration, you need to contact our supports or be assisted by our virtual assistant MOCA by going to MYOB Support - MYOB Support.
Kind regards,
Sai
Yes mine is the same for many months many calls and still no resolve.
