Forum Discussion

Song's avatar
Song
Experienced Cover User
10 hours ago

Can't open online company file when upgrading to 2026.7 from this afternoon

The message "the company file needs upgrading". It asked me to upgrade from 2026.6 to 2026.7, I clicked yes. The selected file showing "upgrading" then back to "active" in My Library it still shows version "2026.6" . When i tried to open it, the same message appeared again after restarting. I tried a few times, the same issue. 

 

I tried to call technical support line, long waiting no answer.

 

Can someone help? 

 

Thank you in advance.

1 Reply

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    9 hours ago

    Hi Song,

     

    Thanks for the screenshot and sorry for the wait time on phone. If My Library still shows version 2026.6 after the file returns to Active, the upgrade may not have completed. I’d avoid repeatedly clicking Upgrade for now and try this:

     

    • Close AccountRight completely, reopen it, then go to Help > About MYOB AccountRight to confirm the software is on version 2026.7.
    • If the file still shows 2026.6 and asks to upgrade again, aside from phone, you can also reach out to our support team via Contact Us. Include the screenshot, company file name or serial number, the AccountRight version shown under About, and when the upgrade attempts occurred. 

    You can also review Opening a file in a newer version of AccountRight for more info.

     

    Cheers,

    Doreen

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Related content