Forum Discussion

camvas_myob's avatar
camvas_myob
Contributing User
1 month ago

AccountRight 2026.4 - not longer able to open my online file unless upgrading to 2026.5 as of this afternoon

I am trying to open my AccountRight 2026.4 online file without ugrading to 2026.5.

 

It work earlier today. This evening, when I tried opening my file to process my last payrun for the year, I get following message: "Update AccountRight to open this file. To open a company file, you need to upgrade to AccountRight 2026.5."

 

I really wanted to process the last payrun for the year, then take a backup on my pc, but now I can no longer open my file unless I upgrade, exactly what I did not want to do prior to processing the last pay run.

 

MYOB, you just could not wait a couple of days to pass the EOFY before stopping us to open our online file in 2026.4?!

 

Just unbelievable! I have no words to describe how I feel right now!!!

2 Replies

  • Loftycr's avatar
    Loftycr
    Member
    1 month ago

    Same here my last FY forever and cannot get any help. Have paid monthly for years without needing support, and now nothing. wont even give me a case number! Can see no replies on this though 8 days old!

     

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    1 month ago

    Hi Loftycr,

     

    Thanks for reaching out and I’m sorry this has been frustrating. We’ve already responded to the other user through the support case they submitted. If you’re also running into this issue, please reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so we can take a look at your specific situation and help further. 

     

    Regards,

    Sai

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home